“What’s wrong, can’t sleep?”, Faith asks.
“For the first time in a long time, I’m lying here, wide awake, thinking about work”, I reply.
“Wow, that’s great”. She heads back to slumberland.
I am so blessed to have a wife who understands exactly what I mean, what I feel and loves me knowing exactly the person I am.
It has been a long time. Since the redesign of the MOE Corporate website half a year ago, we’ve shifted into the necessary maintenance mode, quashing small bugs and ironing out processes to keep the website stocked with up-to-date information.
The initial days of the redesign were an amazing high for us. We had a ton of feedback, both external and internal, from colleagues in other departments who had problems finding information that sat on an entirely new information architecture framework to journalists who couldn’t navigate the new site. It was an amazing experience to be able to address all their feedback in real time as we morphed the homepage, tweaked navigation and made important information more accessible within minutes of receiving emails. The response time in which we were able to react turned many frowns upside down (hate the cliché) and shocked many users who weren’t expecting immediate response from government web team.
It was also a high because we received numerous emails thanking us for bringing a Singapore government site into the 21st century. The geekier ones (some of them are you guys reading my blog) loved the underlying code and gave us suggestions with which we used to improve the online experience.
We were designing something collaboratively with our audience and it was amazing.
That was then.
Maintenance mode is an iterative process that goes on perpetually. As we comb the website for possible improvements, our audience had also gotten used to our design and adapted to our flaws. Innovation was exercised in the publishing of new content, like the insertion of flickr photographs and online video into speeches and press releases.
There were ideas I could offer, but for the most part the audience seemed happy with the information they were getting. There was very little impetus for change, and it would was hard to expect colleagues to put in extra work to cut information a dozen new ways simply because I thought it would serve our audience better.
We missed you.
I missed you.
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