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Use It

<a href="http://www.mobileone.com.sg/">MobileOne</a> has been advertising a <a href="http://m1.com.sg/M1/CDA/About_Us/Careers@M1/Positions_Available_New/Position_Details/1,1033,6267,00.html?v_image=57">Usability Specialist</a> position for some time now. When I first saw the ad, I was highly intrigued as it seemed to suit what I wanted to do to a T. They only accepted online applications through their website, so I put aside my carefully formatted resum&eacute; and tried things their way.
It's a bloody long form, intruding immediately into the details of my family members. I managed to fill in the gadzillion of fields and submitted my information. That was a few months ago.
A few months later, they're still advertising the position, and I'm still intrigued. I have no way of finding out if they received my information. There was no email autoresponder or any such attempt to create a record of my information successfully reaching them.
I'm half-inclined to apply for the job again to make sure, but the horribly formatted form still gives me nightmares. I intended to look for an email address I could send my resum&eacute; to, but none could be found on their website. Just <strong>try</strong> finding an email address, I dare you.
Ever tried their javascript drop-left menu? It's a three-tier navigation where each button is terribly small. If you as much as flinched you'd lose the tier you wanted to get to.
I'd like to get my hands at the job, of course. But the usability hurdles placed before me turns me off. Maybe they were placed intentionally so that people who were pissed off enough to complain got the job.
Much as I've complained about M1's lack of usability, it is only one of many examples I've seen from Singaporean websites. Another IT solutions company came up with a 200kb popup form for a common supply-chain function. That's a fifth of a megabyte.
We have a ways to go before user-centric design is engrained in our work.

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